Setting up Green Gables Editing, I was establishing what sort of products I would provide. In addition to proofreading and editing for businesses and individuals, I thought I would deliver a writing service for those who might not have the time, inclination or confidence to write themselves.
And then a friend suggested a “drop-a-strop” facility saying it was a concept she had been mulling over herself. (For the record, she isn’t a writer or editor, and wasn’t being entirely serious, so I’m honestly not stealing her idea…!)
I thought it sounded brilliant – a special service writing complaints letters for people, to whomever they’re annoyed with. Well, not anyone. Mainly companies and businesses. I draw the line at sending angry missives to philandering husbands or nosy neighbours.
I have form in this genre myself. I went through a phase in my twenties when I was free of family constraints and so had the time to sit down and craft an acidly worded tract of complaint.
For the purposes of this blog post, I trawled through my catalogue of carping, and the images you see here are excerpts from those epistles. How wordy! What an intense sense of displeasure and having been inconvenienced!
But also how egotistic, almost snobbish. Obviously it’s important to be detailed and clear about the subject of one’s complaint, but it will also get you further if you remember there’s a human at the other end, reading your grievances. More understanding, and a lot more readiness to accept an explanation, will allow for compromise and a satisfactory, amicable outcome.
Anyway, if you’d like to “drop a strop” with a service or business that you feel has failed you in some way, and don't quite know how to word it, I’ll be more than happy to chat about how we can get your message across – politely…
With thanks to Ruth H-P.